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Privacy Policy - TrustAHost

Privacy Policy

Who we are

This document governs the privacy notice of our website trustahost.com. It describes how trustahost.com (“our site”, “TAH“, “TAH!“), the owner and operator of the trustahost.com website, uses and protects any Personal Data when you use this website.

Please read our privacy notice carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Data.

trustahost.com (“our site”, “TAH“, “TAH!“) is an online resource for website related technology and information.

trustahost.com is a company registered in Singapore.

What Personal Data we collect

Subscribing to our newsletters, guides and deals

You can subscribe to our newsletters, guides and deals (“Emails”) by completing and submitting the webform on our site. The webform will ask you for your email address (and name for some cases).

If you subscribe, we will send you an email with a link, asking you to confirm your email address and subscription. If you click on the link, we will send our Emails to you periodically. At any point of time, you can unsubscribe from our Emails.

Posting comments

If you wish to post any comments on our site, you will need to provide your name and email address. If we approve your comment, it will be posted on our site with the name you provide. Your email address will not be published, and is requested only to help us prevent spam.

Contacting us

We will receive information about you (e.g. your name and email address) if you contact us through our site, or by email or post.

If you contact us, we will use your information to handle your enquiry and correspond with you.

Creating custom and lookalike/similar audiences

We may work with Facebook and other platforms (“Platforms”) to reach out to you with adverts. We also like to use Platforms to reach out to other people who might like to use our sites and service.

We do this in two ways. In both cases, your data, along with other data, is used to create a custom audience and/or a lookalike/similar audience. Whenever an audience is shared with a Platform, the data is first hashed and pseudonymised, meaning that any data within the audience that could identify a person is replaced with an artificial identifier. So, the process is secure. Also, we don’t share more data than we need to for the purpose of creating the audience.

  • Custom audience – A custom audience is a list of existing users of our sites and service (“Existing Users”). From time to time, we share this with Platforms. As explained above, the data is first hashed and pseudonymised. The Platform uses this audience to show our Existing Users our adverts.
  • Lookalike/similar audience – A lookalike/similar audience is an audience created by the Platform. From time to time, we share with Platforms a list of Existing Users. The Platform uses this list to find and create lookalikes – i.e. other Platform users who have similar characteristics to the Existing Users – to which it shows our adverts. Again, as explained above, the data is first hashed and pseudonymised.

As we explain below, at any time, you may object to such activity by emailing us at trustahost.com@gmail.com.

Understanding and improving website conversions

We work with a click tracker to capture and store Internet Protocol (IP) addresses. Every computer or device has an IP address – a unique number – which enables it to communicate with other computers and devices over the Internet. We store IP addresses in order to understand which countries our website conversions come from. We then use this data to optimize our campaigns, in order to improve our conversion rates.

Receiving data from our partners

From time to time, our partners (i.e. website builder companies) may share data with us. In most cases, they do this anonymously (i.e. they don’t provide us with any personal data). If you visit Shopify’s site from our site, and subsequently open a Shopify account, they will tell us the name of your online store. We don’t use this information for any purpose, except to record the number of visitors from our site who have opened a Shopify account.

Working with third-party suppliers

We work with a number of third-party suppliers, who process data on our behalf. These include cloud storage providers, email service providers, and cloud telephony providers. We have appropriate contracts in place with such suppliers to ensure the protection and confidentiality of data.

Gathering of Personally-Identifying Information

Certain visitors to TrustAHost’s website choose to interact with TrustAHost in ways that require TrustAHost to gather personally-identifying information. The amount and type of information that TrustAHost gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive TrustAHost updates via email, we collect their emails. In each case, TrustAHost collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with TrustAHost. TrustAHost does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

TrustAHost may collect statistics about the behavior of visitors to its websites. For instance, TrustAHost may monitor the most popular pages on the list25.com site or use spam screened by the Akismet service to help identify spam. TrustAHost may display this information publicly or provide it to others. However, TrustAHost does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

TrustAHost discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on TrustAHost’s behalf or to provide services available at TrustAHost’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using TrustAHost’s website, you consent to the transfer of such information to them. TrustAHost will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, TrustAHost discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when TrustAHostbelieves in good faith that disclosure is reasonably necessary to protect the property or rights of TrustAHost, third parties or the public at large. If you are a registered user of an TrustAHost website and have supplied your email address, TrustAHost may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with TrustAHost, our services and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. TrustAHost takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Business Transfers

If TrustAHost, or substantially all of its assets were acquired, or in the unlikely event that TrustAHost goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of TrustAHost may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by TrustAHost and does not cover the use of cookies by any advertisers.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. TrustAHost uses cookies to help TrustAHost identify and track visitors, their usage of TrustAHost website, and their website access preferences. TrustAHost visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using TrustAHost’s website, with the drawback that certain features of TrustAHost’s website may not function properly without the aid of cookies.

By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer.

Strictly Necessary Cookies

These cookies are necessary for proper functioning of the website, such as displaying content, logging in, validating your session, responding to your request for services, and other functions. Most web browsers can be set to disable the use of cookies. However, if you disable these cookies, you may not be able to access features on our website correctly or at all.

Performance Cookies

These cookies collect information about the use of the website, such as pages visited, traffic sources, users’ interests, content management, and other website measurements.

Functional Cookies     

These cookies enable the website to remember a user’s choices – such as their language, user name, and other personal choices – while using the website. They can also be used to deliver services, such as letting a user make a blog post, listen to audio, or watch videos on the website.

Media Cookies

These cookies can be used to improve a website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.

Advertising or Targeting Cookies

These cookies are usually placed and used by advertising companies to develop a profile of your browsing interests and serve advertisements on other websites that are related to your interests. You will see less advertising if you disable these cookies.

Session Cookies

These cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes, such as remembering what a user has put in their shopping cart as they browse a website. Session cookies also permit users to be recognized as they navigate a website so that any item or page changes they make are remembered from page to page. Session cookies expire after a browser session; thus, they are not stored long term.

Persistent Cookies

These cookies are stored on a user’s device in between browser sessions, which allows the user’s preferences or actions across a site (or, in some cases, across different sites) to be remembered. Persistent cookies may be used for a variety of purposes, including remembering users’ choices and preferences when using a website or to target advertising to them.

We may also use cookies for:

  • Help remember and process the items in the shopping cart
  • Allowing you to share content with social networks
  • Affiliate marketing
  • Allowing you to post comments
  • Identifying the areas of our website that you have visited
  • Personalizing content that you see on our website
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements
  • Remarketing our products or services to you
  • Remembering your preferences, settings, and login details
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout

Google Ad and Content Network Privacy notice

Third-party vendors, including Google, use cookies to serve ads based on a user’s past visits to our website. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visits to our site and/or other sites on the Internet. Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting https://www.aboutads.info/choices/ For European users visit https://www.youronlinechoices.eu

Google Analytics Privacy notice

Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyze traffic, remarket our products and services to users, improve our marketing, advertising, and to improve our website. We have enabled Google Analytics advertising features such as remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with PD. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/

You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout

Google Remarketing

Why do I see ads by Google for products I’ve viewed?

Our website uses a remarketing advertising service. Our remarketing service is provided by Google and other companies that show our ads on websites across the Internet. With remarketing you may see ads for our products you have previously looked at. As an example, suppose you visit a website that sells computers, but you do not buy a computer on your first visit to that website. The website’s owner might like to encourage you to revisit his/her site and buy a computer by showing you his/her ads again on other websites that you visit. We use remarketing for similar purposes. For this to happen, Google will read a cookie that is already in your browser, or they place a cookie in your browser when you visit our site or other sites using remarketing.

You can opt out of Google’s use of cookies and remarketing at this link: https://support.google.com/ads/answer/2662922?hl=en or you can opt out using the Network Advertising Initiative opt out page at: https://optout.networkadvertising.org/#!/

Facebook Remarketing

Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target ads. With Facebook remarketing you may see our ads on Facebook after you have visited our site. For this to happen, Facebook uses a Custom Audience Pixel that is activated when a visitor lands on a webpage and a unique “cookie” is placed in their browser. Facebook lookalike audience targeting allows us to show ads on Facebook to people who are similar to those who have already visited or made a purchase from our website. To opt out of Facebook’s collection and use of information for ad targeting visit: https://www.facebook.com/help/568137493302217

IP Addresses

TrustAHost also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. TrustAHost only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

We store IP addresses in order to stop unwanted traffic (i.e. spam) to our site. For example, if we become aware that spam is coming from a particular IP address (i.e. computer or location), we can block that IP address. From time to time, we also share IP addresses with Suppliers to enable Suppliers to verify that requests for Quotes have come from a particular country.

When we collect information 

We collect information from you when you register on our Site, place an order, subscribe to a newsletter or enter information on our site. Also, we may collect information automatically as you navigate through the Site or through other people when you use services associated with the Site.

How do we use your information

We may use the information we collect from you for the following main purposes:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To operate the Site and provide you with services described on it, like to verify your identity when you sign in to Site, to process your transactions made on Site, to respond to support tickets and offer customer services.
  • To provide you with updates, promotions and marketing information about products and services.
  • To improve the quality of our website and products.
  • For internal record keeping and statistical purposes.
  • To administer a contest, survey or other Site feature.
  • To ask for ratings and reviews of services or products.
  • Resolve problems and disputes

Storing your data

We have a data retention policy, which clearly sets out how long we keep data for, and for what reasons.

We will keep your data only for as long as is necessary to fulfil the purpose/s for which it was collected in the first place, i.e. as set out in this Privacy Policy.

For example, if you haven’t opted out of receiving marketing from us, we will keep your details, and send you emails, until such time as you don’t engage with our emails for a period of 6 consecutive months. Following this period we will not use the data, save that we will hash/anonymise the same, and retain it for a further 3 years for compliance purposes.

International data transfers and storage

Personal data (PD) that we collect from you may be stored, processed, and transferred between any of the countries in which we operate, specifically the United States. The European Union has not found the United States to have an adequate level of protection of PD under Article 45 of the GDPR. Our company relies on derogations for specific situations as defined in Article 49 of the GDPR. For European Union customers and users, with your consent, your PD may be transferred outside the European Union to the United States. We will use your PD to provide the goods, services, and/or information you request from us to perform a contract with you or to satisfy a legitimate interest of our company in a manner that does not outweigh your freedoms and rights. Wherever we transfer, process or store your PD, we will take reasonable steps to protect it. We will use the information we collect from you in accordance with our privacy notice. By using our website, services, or products, you agree to the transfers of your PD described within this section.

How we protect your information

Your personal information is stored on secured servers and networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We have built our website using industry-standard security measures and authentication tools to protect the security of your PD. We and the third parties who provide services for us, also maintain technical and physical safeguards to protect your PD. When we collect your credit card information through our website, we will encrypt it before it travels over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, we cannot guarantee against the loss or misuse of your PD or secure data transmission over the Internet because of its nature. We strongly urge you to protect any password you may have for our website and to not share it with anyone. You should always log out of our website when you finish using it, especially if you are sharing or using a computer in a public place.

Links to other websites

We may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy policies of these websites to see how they treat your PD. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

COPPA (Children Online Privacy Protection Act)

We do not knowingly collect PD from children under the age of 16. If you are a parent or guardian and believe that your child is using our website, please contact us. Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our website, we will delete his/her information within a reasonable period of time. You acknowledge that we do not verify the age of our users nor do we have any liability to do so.

Legal Grounds

This Privacy Policy sets out (above) how we use your data. Under the GDPR, controllers must have a valid lawful basis for each processing activity that they undertake. This section sets out our lawful basis for each activity.

Activity Lawful Basis under the GDPR Your Rights

Sending our Emails to you

Consent

To withdraw your consent, as explained below

Posting comments on our site

Legitimate interests

You have the right to object to processing based on legitimate interests

Handling enquiries received from you

Legitimate interests

You have the right to object to processing based on legitimate interests

Creating custom and lookalike/similar audiences

Legitimate interests

You have the right to object to processing based on legitimate interests

Receiving data from our partners

Legitimate interests

You have the right to object to processing based on legitimate interests

In each case where we have identified legitimate interests as the legal basis for our processing, we have conducted a legitimate interests assessment.

Your Rights

When using our website and submitting Personal Data (PD) to us, you may have certain rights under the General Data Protection Regulation (GDPR) and other laws. Depending on the legal basis for processing your PD, you may have some or all of the following rights:

The right to be informed

You have the right to be informed about the personal data we collect from you, and how we process it.

The right of access

You have the right to get confirmation that your personal data is being processed and have the ability to access your personal data.

The right to rectification

You have the right to have your personal data corrected if it is inaccurate or incomplete.

The right to erasure (right to be forgotten)

You have the right to request the removal or deletion of your personal data if there is no compelling reason for us to continue processing it.

The right to restrict processing

You have a right to ‘block’ or restrict the processing of your personal data. When your personal data is restricted, we are permitted to store your data, but not to process it further.

The right to data portability

You have the right to request and get your personal data that you provided to us and use it for your own purposes. We will provide your data to you within 30 days of your request. To request your personal data, please contact us using the information at the top of this privacy notice.

The right to object

You have the right to object to us processing your personal data for the following reasons:

  • Processing was based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
  • Direct marketing (including profiling); and
  • Processing for purposes of scientific/historical research and statistics.
  • Rights in relation to automated decision-making and profiling.

Automated individual decision-making and profiling

You will have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Filing a Complaint with Authorities

You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the General Data Protection Regulation. If the supervisory authorities fail to address your complaint properly, you may have the right to a judicial remedy.

Privacy Policy Changes

Although most changes are likely to be minor, TrustAHost may change its Privacy Policy from time to time, and in TrustAHost’s sole discretion. TrustAHost encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. This Privacy Policy is out most up-to-date version and it supersedes any earlier version.

Questions About Our Privacy notice

If you have any questions about our privacy notice, please contact us using the information of this privacy notice.

Last reviewed: February 2021